Projects where Proper Business Solutions will function in a capacity to resolve technical or service related to customer inquiries and/or complaints.
Resolution will be through the following channels of communication:
Unlike Customer Support where Proper Business Solutions’ Agents would be resolving our Client’s customer’s needs, Virtual Support is meant to provide direct support to the client in two forms:
Proper Business Solutions’ Virtual Support is designed where One or Many of our Virtual Assistants or Virtual Marketers are set to work closely with you to implement sales/marketing strategies, develop business systems, or help with day to day operations.
Virtual Assistants and Virtual Marketers are task-oriented positions where they will be utilizing the Client’s systems (Dialer, Reporting, Website, etc.) and all set tasks are expected to be handled within the Client’s set time frames for delivery.
These are non-voice auxiliary processes that Proper Business Solutions’ can perform for our Clients. To uphold our word that we are more than just a call center, we branched out to provide services that add functionality to a project and at the same time create the availability of such services for potential Clients with cost-effectiveness in mind.
Below you’ll find the six main back-office services we provide:
Proper Business Solutions is familiar with the high demand of the medical field and the strict guidelines that come with it. We provide for our Medical Clientele with a staff that is well versed with HIPAA (Certified), Medicare & Medicaid rules and regulations.
We extended our services to:
Coverage verification & Appointment setting.
Obtaining medical records & Invoicing Attorneys or other providers.
Obtaining AUTH from Insurance, Doctor signatures, F/U with Adjusters.
Bill creation, mailing/faxing bills and keeping billing logs.
Proper Business Solutions adheres to a strict standard for document handling:
– All Reports, Forms, and Evaluations are stored and backed up with full access available to the Client.
– Any mishandling of information is strictly prohibited.
– Upon the termination of any contract, all information pertinent to the clients business or the project we worked on will be handed over and no copies will be kept on Proper Business Solutions’ end.
– Templates of Reports may be kept for future use.
Listed below are our regularly used tools in Proper Business Solutions’ day-to-day activities.
Disclaimer: We at Proper Business Solutions are not affiliated with any of the mentioned companies.